Shipping policy

We ship worldwide from the UK.

Dispatch

Orders are dispatched Monday to Friday, 9am–3pm. Anything placed after 3pm normally goes out the next working day, as courier collections have already gone. Weekends and bank holidays are dispatched on the next working day.

Services and cost

Available services and prices show at checkout once you've entered your address, and depend on your destination and order value. Most destinations get a choice of express courier or a slower tracked option. A few are express-only, where standard post isn't reliable enough for us to stand behind.

Delivery estimates come from the carrier. They're estimates, not guarantees.

Tracking

Everything we send is tracked. You'll get a tracking link by email on dispatch — it can take up to 24 hours to start updating.

Customs and duties

Orders outside the UK may attract import duties, taxes or handling fees on arrival. These aren't included in what you pay us and are down to the customer. International orders travel at the buyer's risk once dispatched.

Addresses

Check your address before ordering. Contact us fast if it's wrong — we can usually amend before it's picked, not after. Parcels returned due to a bad address can be re-sent, but postage is payable again.

Late, lost or damaged

Get in touch with your order number and we'll chase it. Carriers set their own timeframes before a parcel counts as lost, and we have to follow those before replacing or refunding. For damage, send photos of the item and packaging — it speeds the claim up.

Questions

Message us and we'll come back to you.